Information We Collect and Receive About You
Finding Senior Care LLC (“we,” “us,” “our”) may collect and receive various types of information about you, as described below.
You may provide your information to us in several ways, including:
Form Submissions: When you fill out forms or fields through our Services, such as during registration or when requesting more information.
Sign-Ups: When you sign up for newsletters, other materials, or any products and services offered through our Services.
Third-Party Integrations: When you provide information to us through a third-party application, service, or website that integrates with our Services.
Communications: When you communicate with us or request information about us or our Services, whether via email, phone, or other means.
Surveys: When you participate in online surveys that we conduct.
Marketing Initiatives: When you participate in our marketing initiatives, including contests, events, or promotions.
User-Generated Content: When you contribute content through forums or provide submissions to our Services.
We may also collect information about you from sources other than you, including:
Social Media: Information from social media websites (e.g., Facebook, LinkedIn, Twitter) when you interact with us through these platforms.
Business Partners: Information provided by other users or business partners with whom we collaborate.
We may collect, receive, and store information about your general use of our Services, such as:
Usage Details: Information about how and when you use our Services, including interactions, login information, resources you access, IP address, browser type, and device type.
Preferences: Your preferences and settings that you establish while using our Services.
When you use our Services on your computer, mobile phone, or other devices, we may collect information related to your device, including:
Device Details: Hardware models and IDs, device type, operating system version, request types, and the content of your requests.
Usage Information: Basic information about your use of our Services, such as date and time, application-level events, and associations with your account to provide customer service.
Local Storage: Information may also be stored locally on your device using mechanisms such as browser web storage and application data caches.
If you enable location information on your device, we may collect data about your actual location, including:
GPS Data: Mobile device GPS coordinates.
Other Technologies: Use of nearby Wi-Fi access points or cell towers to determine your location.
Third-Party Location Data: Location information obtained from third-party sources.
We may collect your phone number in several ways, including:
Direct Submission: If you submit your phone number through our Services.
Call Capture: By capturing your phone number when you call us.
Third-Party Sources: If a third party provides your phone number to us.
We may collect demographic information about you that is not personally identifiable on its own, such as:
Demographic Data: Gender, zip code, birth date, and usage preferences.
Linking Data: If this information is linked to personally identifiable information in a way that identifies you, we will treat all such linked data as personally identifiable for the purposes of this Privacy Policy.
Like most websites, we automatically gather and store certain information in log files, including:
Log Data: IP addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
Combination of Data: We may combine this log information with other information we collect about you to improve services, marketing, analytics, and site functionality.
Cookies and Similar Technologies: We use cookies, beacons, tags, and scripts to analyze trends, administer the Site, track users’ movements, and gather demographic information.
Third-Party Cookies: Our partners, affiliates, advertisers, and service providers may also use cookies to collect and store information.
We use cookies and LSOs, such as HTML5 storage, to:
Enhance User Experience: Know that you are logged on, provide features based on your preferences, and compile usage data.
Third-Party Cookies: Third parties with whom we partner to provide features or display advertising based on your web browsing activity may use cookies to collect and store information.
Cookie Control: You can control the use of cookies at the individual browser level, but rejecting cookies may limit your ability to use some features of our Site.
We may participate in, partner with, or use advertising networks, including:
Ad Networks: Third-party advertising servers, agencies, technology vendors, and research firms to display ads on our Site.
Cookies for Ads: Cookies may be set when you view or click on ads to provide more relevant advertising.
Behavioral Advertising: Information collected may be used to serve ads based on your interests and activities across multiple websites.
Finding Senior Care LLC complies with applicable privacy laws and regulations across the 50 states, including but not limited to:
California Consumer Privacy Act (CCPA): For residents of California, you have rights regarding access to your personal information and its deletion, subject to certain exceptions. We provide transparency regarding the information we collect and how it is used.
Children’s Online Privacy Protection Act (COPPA): We do not knowingly collect personal information from children under 13 years of age.
General Data Protection Regulation (GDPR) (for applicable users): While primarily applicable in the European Union, we extend data protection rights in line with GDPR where applicable, including rights to access, correct, and delete personal data.
Health Insurance Portability and Accountability Act (HIPAA): We adhere to strict privacy and security measures for any health-related data that may be subject to HIPAA regulations.
State-Specific Privacy Laws: Compliance with state-specific laws, such as the California Online Privacy Protection Act (CalOPPA) and the Nevada Privacy Law, ensures that we protect your privacy rights in your respective state.
This Privacy Policy aims to provide a comprehensive understanding of the information we collect and how it is used, in compliance with legal protections and regulations that apply to our users across the United States.
At Finding Senior Care LLC, we take the security of your personal information seriously and employ multiple layers of protection to ensure your data is safeguarded:
Encryption Protocols: Our web servers utilize Transport Layer Security (TLS) and Secure Sockets Layer (SSL) protocols to encrypt data transmitted between your device and our servers. These protocols are designed to keep your information confidential and secure during transit.
Advanced Encryption Standards: We employ cipher suites with a minimum of 112-bit encryption to protect your data. This level of encryption meets or exceeds industry standards and provides robust protection against unauthorized access.
Firewalls and Security Procedures: We use industry-standard firewalls and security products to protect personally identifiable information stored on our servers. Our security procedures and practices are carefully developed and regularly updated to address potential vulnerabilities.
Access Controls: To access, view, or modify your information on our site, a username, member ID, and password are required. This ensures that only authorized users can interact with sensitive data.
Regular Security Audits: We conduct regular reviews of our security measures using both internal and external resources to ensure the adequacy and effectiveness of our protections.
We comply with a variety of state and federal regulations to protect your information:
California Consumer Privacy Act (CCPA): Under the CCPA, California residents have the right to know what personal information is being collected, how it is being used, and to request that their information be deleted. We ensure that all data collected from California residents is handled in accordance with these requirements.
Health Insurance Portability and Accountability Act (HIPAA): If we handle any health-related data, it is protected under HIPAA guidelines, which require stringent security and privacy measures.
Gramm-Leach-Bliley Act (GLBA): For any financial information collected, we adhere to the GLBA, which mandates secure handling of sensitive financial data.
State-Specific Privacy Laws: We comply with state-specific privacy regulations, such as the New York SHIELD Act, which sets forth requirements for data security and breach notification, and the Massachusetts Data Security Regulations, which impose standards for the protection of personal information.
Children’s Online Privacy Protection Act (COPPA): We do not knowingly collect personal information from children under 13, in compliance with COPPA, and take additional steps to protect the privacy of minors.
Finding Senior Care LLC uses your information for a variety of lawful business purposes, including but not limited to:
Customer Support: We use your information to confirm and complete transactions requested by you, verify the accuracy of the information you provide, and send you administrative notices regarding our Services.
Communication: We may contact you via telephone, email, postal mail, or other communication channels to provide updates on our Services, promotional materials, surveys, offers, quotes, personalized information, and other communications from us or our business partners.
Service and Operations Management: Your information helps us analyze, improve, and manage our Services and operations. This includes obtaining feedback, understanding and anticipating your needs, customizing content and advertising, enhancing our marketing and promotional efforts, conducting statistical analysis, and providing feedback to our vendors, advertising partners, and business affiliates.
Legal and Security Matters: We may use your information to comply with legal and regulatory requirements, monitor compliance with this Privacy Policy, our Terms of Use, and any other applicable agreements and policies. Additionally, your information may be used to protect the security and integrity of our Services, resolve disputes, and address any legal matters that may arise.
Finding Senior Care LLC is committed to maintaining the confidentiality of your information. We will share your personally identifiable information with third parties only in the ways described in this Privacy Policy.
We may disclose your information under the following circumstances:
Mandated Reporting: In states where applicable, including California and Oregon, Finding Senior Care LLC may be required to report suspected or known elder abuse as a mandated reporter. In such cases, we may release your name, phone number, address, and other relevant information to state authorities to comply with legal obligations.
Authorized Agents: We may disclose your information to any person who, in our reasonable judgment, is authorized to receive your information as your agent, including your legal representatives or attorneys.
Third-Party Vendors: We may share your information with third-party vendors who provide support for our internal and business operations. These services may include data processing, data verification, data storage, surveys, research, marketing, delivery of promotional materials, and maintenance of our services. These vendors are contractually obligated to use your information only as necessary to provide services to us and must keep your information confidential.
Service Providers: When you use our Services to request a quote, services, or information from third parties (such as a senior living community), we may share your information with those third parties. For example, by clicking “Find Cost Information” or similar buttons, your information may be shared with service providers, and we may be compensated in connection with such disclosure.
Sponsored Activities: If you participate in activities through our Services sponsored by third parties (such as purchasing products or services, participating in contests, sweepstakes, or other programs), we may disclose your information to these third parties. Your information may then be subject to the third party’s information use and sharing practices, which may not be governed by this Privacy Policy.
Third-Party Offers: We may share your information with third parties interested in contacting you with offers related to our Services or other products and services you may find of interest. We may be compensated for such disclosures.
Legal Requirements: We may disclose your information as required by law, regulation, court order, or other legal processes.
Protection of Rights: If we believe that you are violating any applicable law, regulation, or infringing on another’s rights, we may disclose your information to enforce our Terms of Use, this Privacy Policy, and other applicable agreements and policies. This may also occur if requested by authorities in cases of terrorism or national emergencies.
Business Transfers: In the event of a business transfer, such as a sale, merger, consolidation, reorganization, or similar corporate event involving Finding Senior Care LLC or its affiliates, we reserve the right to transfer your information. This includes transferring personally identifiable information as part of the transaction.
Affiliated Companies: We may disclose your information to affiliated companies under common control or management with us.
When you submit an inquiry through our Services, you consent to our sharing of your information with service providers who may contact you directly via various communication methods, including mail, telephone, text message, fax, and email. You also consent to receive communications from our partners and service providers via automatic telephone dialing systems or prerecorded messages, even if your phone number is listed on a “Do Not Call” registry. You may opt-out at any time, but message and data rates may apply. Please note that your consent is not required to obtain our services or products.
If matched with service providers, you expressly consent to their conducting necessary research to provide you with relevant information. This research may involve sharing your information. If you do not want service providers to conduct this research, you should not submit an inquiry.
We may aggregate or de-identify your information by combining it with information about others or by removing personally identifiable characteristics. We reserve the right to share, rent, sell, or otherwise disclose such de-identified information to third parties for any lawful purpose, without notice or compensation to you.
If our Services allow you to send content to a friend, we may display your email address to your friend and use the information you provide about your friend to facilitate the communication. We do not store your friend’s email address in our database, and your friend will receive a one-time message notifying them of the shared content.
If you submit information to us as part of a sweepstakes entry, we reserve the right to share, rent, sell, or otherwise disclose that information with third parties for any lawful purpose, without notice or compensation to you. Participation in sweepstakes is voluntary, and you should review the official rules and privacy policy for each sweepstakes for specific policies regarding information sharing.
While we employ industry-standard security measures, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security, and there is a risk that third parties may unlawfully intercept or access transmissions or communications. By using our Services, you acknowledge that you do so at your own risk, and we are not responsible for any damages resulting from unauthorized third-party access to your information.
California Consumer Privacy Act (CCPA): Provides California residents with rights to access, delete, and opt-out of the sale of their personal information.
General Data Protection Regulation (GDPR): Though primarily applicable in the EU, we extend GDPR-like protections where applicable.
Gramm-Leach-Bliley Act (GLBA): Governs the collection, disclosure, and protection of your financial information.
Health Insurance Portability and Accountability Act (HIPAA): Applies to any health-related information that we handle.
State-Specific Privacy Laws: Including the New York SHIELD Act and Massachusetts Data Security Regulations, which set forth additional requirements for data security and breach notification.
This section is designed to provide transparency on how Finding Senior Care LLC handles your information and the legal protections that apply. If you do not wish for your information to be shared as described, please refrain from providing it to us.
If you have any questions or concerns regarding our privacy practices or wish to make a request concerning your information, you may contact our Legal Department at the following address:
Legal Department
Finding Senior Care LLC
197 N. 750 E.
Vineyard, Utah 84059
Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents are granted specific rights concerning the collection, use, and sharing of their personal information. Finding Senior Care LLC collects various categories of personal information when you use our services, including identifiers, commercial information, internet or other electronic network activity, and geolocation data.
California residents have the right to request information regarding the personal data we have collected about them, including the categories of information, the purposes for which it is used, and the categories of third parties with whom we share such data. California residents also have the right to request the deletion of their personal information, subject to certain exceptions under the CCPA, which may allow us to retain specific data.
Finding Senior Care LLC will not discriminate against any individual for exercising their rights under the CCPA. Should you wish to submit a request for access to your information or its deletion, please do so in writing to the address provided above.
Under Utah law, Finding Senior Care LLC adheres to strict guidelines concerning the protection of your personal information. We implement industry-standard security measures to safeguard your data and ensure that it is handled in compliance with the Utah Protection of Personal Information Act.
We do not share your referral information with third parties, including senior living facilities or marketing affiliates, without obtaining your explicit consent for each instance of data sharing. If you wish to stop receiving communications from us, please submit a written request to our Legal Department.
Additionally, Utah law provides that any legal action brought against Finding Senior Care LLC as a result of your use of our site is subject to specific limitations. By using our Services, you agree to release Finding Senior Care LLC, including its officers, employees, partners, advertisers, and contributors, from any liability related to the actions or omissions of our partners, advertisers, or contributors.
Finding Senior Care LLC is committed to protecting your privacy and ensuring that your rights are respected. While we strive to honor all requests regarding your personal information promptly, certain requests may take up to 30 days or longer to process. If you fail to provide the necessary information (e.g., name, address), we may be unable to locate your records, and thus, unable to fulfill your request.
By using our Services, you acknowledge that Finding Senior Care LLC is not responsible for the actions of third parties, including our partners, advertisers, and contributors. The privacy practices of these third parties are beyond our control, and we encourage you to review their privacy policies before engaging with their services. You also agree that in the event of a legal dispute, you will not hold Finding Senior Care LLC or any of its officers, employees, or affiliates liable for any claims arising from the actions of these third parties.
Finding Senior Care LLC reserves the right to update, amend, or change this Privacy Policy at any time in our sole discretion. Any changes will be effective immediately upon posting the updated Privacy Policy on our Services. Material changes will be communicated through a notice on our Site prior to taking effect. You are encouraged to review this Privacy Policy periodically to stay informed of any updates. Continued use of our Services following the posting of changes constitutes your acceptance of those changes.
